Something I can zone out of, and no talking, so when someone does finally answer it’ll get my attention again. If you can’t/won’t staff your call centres appropriately the least you can do is let me do other things while I wait.

Also this thread reminded of this:

Yup, this is on form for them. This isn’t the first product they’ve done it to and surely won’t be the last.

Shame, I liked VMware.

You’re spot on, however the pervasiveness of this kind of data collection and analysis seems to have really picked up in recent years.

Don’t forget too that this is just monitoring chats, there are plenty of other sources of data that could be used against you if so desired.

IMHO the issue isn’t so much that people are using work-controlled platforms to say things that workplace doesn’t like (though that is an issue), it’s more the shift in the employer mindset that tools like this enable, and the huge imbalance it can create when it comes to salary negotiations, constructive dismissal, mass layoffs, union busting, etc.